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SLAs specify the performance standards that the cloud provider must meet.
Cloud providers often guarantee a certain level of uptime in their SLAs, typically expressed as a percentage (e.g., 99.9% uptime).
An SLA holds the cloud provider accountable for their service. If the provider fails to meet the agreed-upon standards.
SLAs often include provisions related to data security and compliance with regulatory requirements.
SLAs can define the cloud provider's responsibilities in terms of disaster recovery and data backup.
SLAs outline the support services available to customers, including the level of support (e.g., 24/7).
SLAs can specify the terms for resource allocation, including the ability to scale resources up or down based on demand.