Shopify Customer Service 2025 – Ways to Contact Shopify Customer Support
IT Published on Date: March 27th 2025About Shopify
Shopify Inc. is a Canadian multinational e-commerce company. It is headquartered in Ottawa, Ontario. Shopify is best known for its proprietary e-commerce platform, which enables online stores and retail point of sale (POS) systems. This platform offers retailers many features, including marketing tools, payment processing, shipping solutions, and customer engagement resources.
If you are looking to connect with Shopify customer support, then here is a detailed guide on how to reach them effectively.
Shopify Basic Information
| Website | https://www.shopify.com/ |
| Headquarters | Ottawa, Ontario |
| Founded | 2006 |
| Founder | Tobias Lütke |
| CEO | Tobias Lütke |
| Industry | E-commerce platform |
Shopify Customer Service Contact Information
| About Shopify | |
| Shopify customer service email | [email protected] |
| Shopify customer service chat | Live chat button on Shopify website |
| Shopify customer service phone number |
Source: https://bsscommerce.com/shopify/contact-shopify-support/
|
| Shopify Sales Support | https://www.shopify.com/contact#contact-sales |
| Blog | https://www.shopify.com/blog |
| Shopify Help Center | https://help.shopify.com/en/ |
| Sales Support Contact: | https://www.shopify.com/contact |
Social Media Support Contacts
| https://www.facebook.com/shopify/ | |
| https://www.instagram.com/shopify/ | |
| https://x.com/Shopify | |
| https://www.linkedin.com/company/shopify/ | |
| YouTube | https://www.youtube.com/shopify |
Legal Contacts
| Legal | https://www.shopify.com/legal |
| Privacy Notice | https://www.shopify.com/legal/privacy |
| Investors | https://shopifyinvestors.com/home/default.aspx |
Other Useful Links
| Wikipedia page | https://en.wikipedia.org/wiki/Shopify |
| Careers | https://www.shopify.com/careers |
| Partner Program | https://www.shopify.com/partners |
| Press Releases | https://www.shopify.com/news |
How to Contact Shopify Customer Service?
Here are six main methods to contact Shopify customer support. These are:
1. Use the Shopify Help Center
2. Shopify Live Chat Support
3. Reach Shopify Customer Support Via Email
4. Call Phone Number for Shopify Support
5. Reach Out via Social Media Platforms
6. Explore the Shopify Community Forum
Let’s discuss these methods in detail:
1. Use the Shopify Help Center: The first method is using the Shopify Help Center. To use Shopify Help and Support for clearing your queries, follow these steps:
Step 1: Visit the Shopify Website.
Step 2: After this, click on “Resources” and then click on “Help and Support”.
It will direct you to the Shopify help center.
2. Shopify Live Chat Support: With Shopify live chat support, you can ask questions about your doubts and solutions for any issues.
On the right side of the Shopify Help Center, you will find the option of live chat. 
3. Reach Shopify Customer Support Via Email: You can contact Shopify customer service using their Shopify customer service email address: [email protected]. You can email your queries to Shopify Customer Support. After sending the email, you will receive a confirmation email that allows you to track the status of your support request.
4. Call Phone Number for Shopify Support: You can reach out to Shopify customer support via calls using the specific Shopify customer service phone number of various countries listed on the Shopify website, like:
- United States: 1-888-746-7439
- India: 000-800-100-5786
- Australia: 03-8400-4750
- Singapore: 800-181-1121
- Indonesia: 007-803-651-0008
- Malaysia: 1800-80-6678
- United Kingdom: 0800-808-5233
- New Zealand: 07-788-6026
5. Reach Out via Social Media Platforms: You can contact Shopify customer service using their social media handles. You will find them at the end of the homepage of the Shopify website.
6. Explore the Shopify Community Forum: You can also explore the Shopify community forum to get solutions to your issues.
Click on the “Shopify Community” option, and you will be directed to the Shopify community forum.
Shopify Alternatives:
Wix: Wix is a particularly user-friendly platform, offering a drag-and-drop website builder. It allows users to create and customize their online store without any coding skills. It includes built-in marketing tools, payment processing options, and a variety of templates, making it suitable for beginners and small businesses.
WooCommerce: WooCommerce is a powerful option for those who are already familiar with WordPress. It is a free and open-source plugin that transforms a WordPress site into a fully functional online store. It offers extensive customization through themes and plugins, allowing businesses to tailor it according to their needs.
BigCommerce: BigCommerce is designed for larger businesses. It excels in scalability, and along with this, it supports high-volume sales and complex marketing campaigns. It includes many features that other platforms might require third party apps, such as multi-currency support and advanced SEO tools.
Adobe Commerce: Formerly known as Magento, it offers extensive customization and flexibility. Making it ideal for businesses with specific needs and complex requirements. It is particularly suited for large enterprises that support multi-store management and in-depth analysis.
Sellfy: Sellfy caters to the needs of digital entrepreneurs and small businesses. It provides a simple platform for selling both digital and physical products. It has a straightforward setup process combined with pre-designed templates and drag-and-drop functionality.
Conclusion
Reaching out to Shopify customer service is a seamless and straightforward method. It offers various options like live chat, phone calls, and emails. Whether you need immediate assistance or prefer to explore resources like blogs and community forums, Shopify is dedicated to providing seamless support to enhance your e-commerce experience.
Frequently Asked Questions (FAQs)
Q 1. What are the different ways to contact Shopify customer support?
Ans. You can contact Shopify customer service via live chat, phone calls, emails, the help center, social media, and community forums.
Q 2. What is the Shopify customer support phone number?
Ans. Shopify’s customer service number for the United States is 1-888-746-7439, for India: 000-800-100-578,6 and for Australia: 03-8400-4750, etc. Other countries have their specific numbers listed on the Shopify website.
Q 3. Is Shopify customer support available 24/7?
Ans. Yes, Shopify’s customer support is available 24/7.
Q 4. How can I access Shopify’s live chat?
Ans. To access Shopify’s live chat, visit the Shopify website and then click on the live chat option in the help center.
Q 5. Where can I find additional resources for Shopify support?
Ans. Additional resources can be found in the Shopify Help Center, community forums, and through their official social media channels.
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